The majority of churn events can trace their origins to ineffective customer onboarding. It's hard to overstate how important a rock-solid onboarding process is—and it's just as hard to overstate how difficult that is to achieve.
Why is it so difficult? Most companies onboard at the account level, even though it's ultimately end users who need onboarding. But that's where you run into scalability issues. So what's the answer? Skilljar is proud to partner with Gainsight, Conversica, and Coastal Cloud to address this mission-critical issue.
Featuring:
Travis Kaufman, VP Product Growth, Gainsight
Brian Kaminski, Chief Customer Officer, Conversica
Jamey Jeff, Managing Director - Customer Success Solutions, Coastal Cloud
Linda Schwaber-Cohen, Product Marketing, Skilljar
You'll learn:
How to leverage and optimize different onboarding channels.
How to balance automation with personal touch to scale without sacrificing results.
How to create a "continuous onboarding" strategy as opposed to a one-time process.
