The Definitive Guide to Customer Education Metrics 

Metrics to Optimize Your Program and Communicate Impact


Whether your company is a fast-growing SaaS startup or a multinational conglomerate, customer education is an essential driver of product engagement, customer retention, and growth. As you build and scale your customer education program, the right data can help you identify patterns, make evidence-based decisions, and adapt strategy to meet business goals.

At Skilljar, we’ve partnered with hundreds of customers of all sizes in building and scaling customer education programs. In this ebook, we’ll share the data and metrics best practices that have helped our customers meet program goals and communicate business impact with a wide range of stakeholders.