This interactive template allows you to plug in customer education and business data to visualize your program’s impact on business-level metrics. Customize the definition of a "trained customer" to demonstrate how trained customers compare to untrained customers on key metrics like:
It’s no secret that customer education creates more informed and savvy product users, which in turn results in happier customers. Using this template, you can directly compare the satisfaction, quantified through NPS and CSAT scores, of trained and untrained customers. Share these visuals with internal stakeholders for additional buy-in and benchmarking.
Trained customers are your best customers. Demonstrate how your program directly impacts the bottomline, Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Define and compare trained customers to untrained customers to illustrate the impact your program has on GRR and NRR.