How Customer Education and Support Can Solve Each Other's Biggest Problems
Research shows that 48% of support inquiries at technology companies are “how-to” in nature. Rather than spending time triaging substantial customer problems, support teams are constantly providing customers with user tutorials.
In this e-book, we share real-world strategies to help customer education and support work together.
How to create content that reduces support tickets
Tools to empower support to recommend training
How to measure the impact of education on support
Download now to learn what customer education teams can do to help alleviate the load on their support counterparts and make everyone’s work a little easier and a lot more impactful.
