How Customer Education and Support Can Solve Each Other's Biggest Problems


Research shows that 48% of support inquiries at technology companies are “how-to” in nature. Rather than spending time triaging software issues or substantial customer problems, support teams are constantly providing customers with user tutorials. In this e-book, we'll share real-world strategies to help customer education and support work together.

In this eBook, you’ll learn:

  1. How to create content that reduces support tickets
  2. Tools to empower support to recommend training
  3. How to measure the impact of education on support
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