How Customer Education and Support Can Solve Each Other's Biggest Problems 

 

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Research shows that 48% of support inquiries at technology companies are “how-to” in nature. Rather than spending time triaging software issues or substantial customer problems, support teams are constantly providing customers with user tutorials. In this e-book, we'll share real-world strategies to help customer education and support work together.

You'll learn:
  1. How to create content that reduces support tickets
  2. Tools to empower support to recommend training
  3. How to measure the impact of education on support

And more...