Customer education business models take on different characteristics based on your users, your corporate goals, and the expectations of your leadership team. In this keynote session from Skilljar Connect 2018, Suzanne Ferry draws on her 20+ years of experience in various customer education leadership positions in the software business, to share powerful advice on determining the model that best suits your needs, and the steps that you can take to put this model in action. By watching this video, you’ll learn:

• Examples of different business models for customer education
• What factors to consider when selecting the right model for your company
• How to measure and socialize your program's progress