Customer experience has gone from a nice-to-have to a must-have for organizations that operate in competitive markets. Addressing prospect and customer needs in a thoughtful manner at every stage of the customer lifecycle is now a strategic necessity.

In this eBook, we’ll review the training goals and strategies for three key stages of the customer lifecycle.

1. Training for Lead Generation
   • Who should offer training for lead generation?
2. Customer Onboarding
   • Who should offer training for customer onboarding?
3. Customer Support
   • Who should offer training for customer support?

We'll demonstrate both the effectiveness and versatility of a strong Customer Training program throughout the customer lifecycle. Ready to get started? Let's dive in!