What outcomes are Customer Education professionals delivering for their organizations, how many of them are monetizing their training programs, and what factors may influence your completion rate? Skilljar’s 2020 Customer Education Benchmarks and Trends Report reveals answers to these questions and more.
In this webinar, Skilljar CEO Sandi Lin discusses learnings from our recent study, and share her insights on the state of Customer Education. We dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.
- Major trends surfacing in Customer Education
- How COVID-19 will impact the role of Customer Education
- How to assess the health of your program using benchmarking data, and use it to drive growth