---
title: How to Build a Customer Success Team | Skilljar
description: Learn how to structure and build a customer success team at your SaaS company.
---

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# **How to Build a Customer Success Team** 

![Screen Shot 2017-06-29 at 2.32.22 PM.png](https://info.skilljar.com/hs-fs/hubfs/Screen%20Shot%202017-06-29%20at%202.32.22%20PM.png?width=370&height=492&name=Screen%20Shot%202017-06-29%20at%202.32.22%20PM.png)

Companies have been experimenting with how customer success teams should be organized. Like any new team, the roles and responsibilities are a moving target. In this eBook, we lay out the common roles and job descriptions for key members of a typical customer success organization.

**Download the guide to learn: **

1. The structure of a solid customer success team 
2. Key responsibilities for each job
3. Why these roles are important -- directly from the customer success folks at leading SaaS companies!

...and more. Fill out the form to download the guide!

### Download the Guide

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